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100% Pure Mulberry Silk

Skin & Hair Friendly
FAQs
What is OmoSilk?
OmoSilk is a Black-owned brand founded by Dr. Omoye Phillips, dedicated to creating 100% mulberry silk products designed to protect delicate hair and soothe sensitive skin. Our offerings include headbands, bonnets, crib sleeves, pillowcases, and more, catering to all age groups from newborns to adults.
Why choose mulberry silk?
Mulberry silk is hypoallergenic, breathable, and gentle on the skin and hair. It helps retain moisture, reduces friction, and prevents hair breakage, making it ideal for individuals with sensitive skin or textured hair.
What does "Omo" mean?
"Omo" means "child" in the Edo/Bini language of Nigeria, reflecting our brand's commitment to nurturing and protecting children, which extends to all our customers.
What types of products do you offer?
We offer a range of silk products including:
- Bonnets
- Wig caps
- Pillowcases
- Scrunchies
- Headbands
Are your products suitable for all ages?
Yes, our products are designed for everyone, from newborns to adults, ensuring comfort and protection for all hair and skin types.
How should I care for my silk products?
To maintain the quality of your silk items:
- Hand wash with cold water and mild detergent.
- Avoid bleach or harsh chemicals.
- Air dry away from direct sunlight.
- Iron on low heat if necessary.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international customers are responsible for shipping fees and any applicable customs duties.
What are your shipping times?
- USA: Allow 5 business days (excluding holidays).
- Canada: Allow 7–10 business days.
- International: Allow 10–15 business days.
Is tracking available for international orders?
Some international orders may not have tracking capabilities. Additionally, shipments may be held at your local post office and require timely pickup.
What if I entered the wrong shipping address?
Please double-check your shipping information before placing an order. If a package is undeliverable due to incorrect address details, reshipping will be at the customer's expense.
What is your return policy?
We accept returns and exchanges for items in their original condition within 7 days of receipt. Customers are responsible for return shipping costs unless the item is defective or incorrect.
How do I initiate a return or exchange?
Please contact us at info@omosilk.com with your order details and reason for return. Our team will guide you through the process.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact us immediately at info@omosilk.com. We will do our best to accommodate your request if the order hasn't been processed yet.
How can I reach customer support?
For any inquiries or assistance, please email us at info@omosilk.com. Our team is here to help!