How can we help you?
Find answers to common questions about our products, shipping, returns, and more.
General
What is OmoSilk?
OmoSilk is a Black-owned brand founded by Dr. Omoye Phillips, dedicated to creating 100% mulberry silk products designed to protect delicate hair and soothe sensitive skin. Our offerings include headbands, bonnets, crib sleeves, pillowcases, and more, catering to all age groups from newborns to adults.
Why choose mulberry silk?
Mulberry silk is hypoallergenic, breathable, and gentle on the skin and hair. It helps retain moisture, reduces friction, and prevents hair breakage, making it ideal for individuals with sensitive skin or textured hair.
What does "Omo" mean?
"Omo" means "child" in the Edo/Bini language of Nigeria, reflecting our brand's commitment to nurturing and protecting children, which extends to all our customers.
Products & Materials
What types of products do you offer?
We offer a range of silk products including:
- Bonnets
- Wig caps
- Pillowcases
- Scrunchies
- Headbands
Are your products suitable for all ages?
Yes, our products are designed for everyone, from newborns to adults, ensuring comfort and protection for all hair and skin types.
How should I care for my silk products?
To maintain the quality of your silk items:
- Hand wash with cold water and mild detergent.
- Avoid bleach or harsh chemicals.
- Air dry away from direct sunlight.
- Iron on low heat if necessary.
Bonnets
What are OmoSilk bonnets made of?
Our bonnets are crafted from 100% mulberry silk, known for its softness, breathability, and natural benefits for hair and skin. We use 22 momme silk, offering a perfect balance of luxury and durability.
How do silk bonnets help with hair care?
Silk bonnets protect your hair from friction while you sleep, helping to reduce breakage, frizz, and split ends. They also help maintain moisture in your hair, making them especially ideal for curly, coily, or natural textures.
How should I wash my silk bonnet?
For best results, hand wash your bonnet in cold water with a gentle detergent. If machine washing, use a delicate cycle in a mesh laundry bag. Always air dry and avoid direct sunlight or heat.
Will the bonnet stay on overnight?
Yes! OmoSilk bonnets are designed with a secure yet comfortable fit to stay in place all night. Many of our customers love the snug band that holds the bonnet without leaving marks or slipping off while you sleep.
Wig Caps
What is the material of the Silk Stretch Wig Cap?
Our wig cap is made with a luxurious blend: 100% Mulberry silk lining for hair protection and a smooth, stretchable satin exterior for a secure, comfortable fit.
Can this wig cap be worn overnight?
Yes! The soft, breathable silk interior makes it perfect for overnight wear, helping reduce friction, prevent hair breakage, and keep your wig or natural hair in place.
Is it suitable for all head sizes?
Absolutely. The cap is designed with stretchable fabric and an adjustable fit to accommodate most head sizes comfortably.
How should I care for my wig cap?
Hand wash with cold water and gentle detergent. Avoid wringing; instead, air dry flat to maintain its shape and softness.
Shipping & Delivery
Do you offer international shipping?
Yes, we ship worldwide. Please note that international customers are responsible for shipping fees and any applicable customs duties.
What are your shipping times?
- USA: Allow 5 business days (excluding holidays).
- Canada: Allow 7–10 business days.
- International: Allow 10–15 business days.
Is tracking available for international orders?
Some international orders may not have tracking capabilities. Additionally, shipments may be held at your local post office and require timely pickup.
What if I entered the wrong shipping address?
Please double-check your shipping information before placing an order. If a package is undeliverable due to incorrect address details, reshipping will be at the customer's expense.
Orders & Payments
What is your return policy?
We accept returns and exchanges for items in their original condition within 7 days of receipt. Customers are responsible for return shipping costs unless the item is defective or incorrect.
How do I initiate a return or exchange?
Please contact us at info@omosilk.com with your order details and reason for return. Our team will guide you through the process.
Contact & Support
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact us immediately at info@omosilk.com. We will do our best to accommodate your request if the order hasn't been processed yet.
Returns & Exchanges
How can I reach customer support?
For any inquiries or assistance, please email us at info@omosilk.com. Our team is here to help!